Return & Refund Policy
Our policy lasts 30 days. If 30 days have passed since the order is delivered, unfortunately, we can’t offer you a refund or exchange.
To initiate a return, please visit our automated Return Center at AfterShip Returns Center. All returns must be processed through this portal for faster service and accurate tracking.
To be eligible for a return, your item must be unused and in the same condition that you received it, with original packaging and labels intact.
All approved returns are refunded as store credit in the form of a digital gift card. Store credit does not expire and can be used on any future purchase.
Items purchased using a discount or promotion are considered Final Sale and are not eligible for return or refund.
Please note that the customer is responsible for the return shipping cost if they decide to return the item due to a change of mind or if they no longer want the product.
Partial Refunds (if applicable)
Partial refunds may be granted in the following situations:
- Any item not in its original condition, damaged, or missing parts not due to our error.
- Any item returned more than 30 days after delivery.
Non-Returnable Items
No returns are accepted for personalized or customized orders.
Final Sale items are also non-returnable. This includes any items purchased using a discount or promotional offer.
Refunds (if applicable)
Once your return is processed and inspected, we will notify you via email about the approval or rejection of your return. If approved, you will receive store credit via email in the form of a digital gift card.
Exchanges (if applicable)
We only replace items if they are defective or damaged. To request an exchange, please visit the AfterShip Returns Center and follow the instructions.
Damaged or Wrong Items
If you receive a damaged or incorrect item, please start your return at our AfterShip Returns Center and provide photos and order details for a swift resolution. We will review the issue and help ensure it is resolved quickly through our standard store credit return process.
Shipping for Returns
If the return is due to an error on our part (damaged or wrong items), we will cover the return shipping cost. Otherwise, the shipping cost will be deducted from your store credit refund. We recommend using a trackable shipping service for any items over $50.
Change of Mind
Change of mind is only applicable within 24 hours of placing your order if the item has not yet been shipped. Once shipped, we cannot cancel the order or accept a change of mind as a reason for a refund.
