Return & Refund Policy
Our return policy lasts 30 days from the date of delivery. After 30 days, unfortunately, we can’t offer a refund or exchange.
To start a return, please use our automated Return Center: AfterShip Returns Center. All return requests must go through this portal for accurate tracking and faster service.
Return Eligibility
Items must meet the following criteria to qualify for return:
- Unused and unassembled
- In brand-new condition
- With all original packaging, tags, and accessories
If the original packaging is missing, a $45 repackaging fee per item will apply.
Return Shipping & Fees
Once your return is approved, a prepaid return label will be emailed to you. Please allow up to 14 business days to receive your label depending on volume.
All approved returns are subject to a 25% deduction from your refund to cover round-trip shipping and restocking costs.
Non-Returnable Items
- Final Sale or discounted items
- Customized or personalized products
- Items that have been assembled, installed, or used
- Any return started after the 30-day window
Refund Method
Approved returns are refunded to the original payment method. Please allow up to 10 business days for the refund to reflect in your account depending on your card provider.
If your payment method is no longer active, we will issue store credit instead.
Partial Refunds
We may issue partial refunds if the item:
- Is returned in a condition different from what was shipped
- Is missing parts or accessories
Exchanges
If your item is defective or incorrect, you may initiate a return through the Return Center. You will be able to select “Exchange” during the process if the product is still in stock. A replacement will be shipped once your return is received and approved.
Order Cancellations
- Within 24 hours: You may request cancellation before shipment for a full refund.
- After shipment: You may refuse delivery or return the item once it arrives. Once returned, standard return processing rules will apply.
Cancellations are not guaranteed until confirmed by our support team.
Refused Packages
If you refuse delivery without contacting us first, all shipping and restocking fees will be deducted from your refund.
Lost or Missing Packages
If your tracking shows a delay or loss, contact us with your order number. We’ll assist in locating the shipment or processing a replacement if the carrier confirms loss. If you opt for a refund instead, we will process it once confirmed by the carrier.
Important Notice
We do not reimburse or cover any repair costs from unauthorized service providers. All product concerns must be reported through our official channels first.